Privacy Policy

Last updated: July 21, 2025

This Privacy Policy governs the manner in which Oxaacab Service Private Limited collects, uses, maintains, and discloses information collected from users (each, a “User”) of the Oxaacab app and website (“Service”).

1. Definitions

“Captain” refers to a driver registered with the Oxaacab Driver App.

“Customer” means a person who books a cab using the Oxaacab Customer App.

“Vendor Partner” refers to a fleet owner or company that owns vehicles on the platform.

“Services” means the cab booking services offered via mobile apps or the website.

2. Consent

By using our services, you agree to the terms of this Privacy Policy and consent to our collection, use, and sharing of your information as described herein.

3. Information We Collect

We may collect the following information:

Personal identification details (Name, Email ID, Mobile number, Gender, Date of birth, etc.)
Location data (live or background as required)
Device information (IMEI, OS, IP address, etc.)
Payment and transaction data
Driver’s license and vehicle information (for Captains)
App usage behavior, preferences, and feedback

4. How We Use Your Information

We use the information to:

Provide, improve, and personalize our services
Process payments and bookings
Verify identity and comply with regulations
Communicate important service updates or promotional offers
Enhance user safety and monitor ride experiences

5. Sharing of Information

We may share your information with:

Captains or Customers as required for ride fulfillment
Service providers (payment gateways, analytics, SMS partners)
Law enforcement agencies, if required by applicable laws

6. Security

We implement reasonable security practices such as encryption, secure servers, and restricted access. However, no data transmission over the internet is 100% secure. Any information you transmit to us is at your own risk. Once received, we strive to secure it with industry best practices.

7. Retention of Data

We retain your personal data as long as your account is active or as needed to provide you services. After account deletion, your data is retained for a period as required under applicable law or for legal and audit purposes.

8. User Rights

You may:

Access or update your personal information
Request deletion of your account and data
Withdraw consent for data processing (may affect service use)

9. Children’s Privacy

We do not knowingly collect or solicit data from anyone under the age of 18. If we discover such data has been collected, it will be deleted immediately. Parents or guardians may contact us for concerns.

10. Changes to This Policy

We reserve the right to change this Privacy Policy at any time. When we do, we will update the date at the top. You are encouraged to review this page periodically for any changes. Your continued use of the service after any modifications indicates acceptance of the updated policy.

11. Grievance Redressal

If you have any concerns about privacy or data handling, please contact our Grievance Officer:

Name: Mr. Rahul Sarawgee
Email: oxaacabservice@gmail.com

The Grievance Officer shall acknowledge your complaint within 24 hours and resolve it within 15 days.

12. Contact Us

If you have any questions about this Privacy Policy or the practices of this app/website, please contact us at:

Email: oxaacabservice@gmail.com